Customer Service

Product Info
All jewelry is made by Shondra Leigh in Decatur, Georgia.  Each item is uniquely made from natural stones and cultured pearls, so inclusions or slight variations in shape, size and color from piece to piece are likely - consider that the mark of designer jewelry!  

Forms of Payment
We accept MasterCard, Visa, American Express, Discover, and PayPal through Express Checkout. 

Shipping
Free priority mail shipping for orders over $70.  $6 shipping for orders under $70.  In an effort to be as ‘green’ as possible, we collaborate with local boutiques to reuse shipping and packing material, and hope that you’ll reuse or recycle it as well! 

Jewelry is created as ordered, so your jewelry will arrive in 1-2 weeks.  If you need it sooner, please email me and I will see what I can do for you.

Expedited shipping is available upon request for an additional $30 fee.  If you would like your order overnight, we’ll do our best to comply!  Please let us know in the comments section of the order form or email info@shondraleigh.com.

For an estimate of international shipping charges, please email info@shondraleigh.com .  All international buyers are responsible for any taxes, customs and duties that may be assessed by their government.

Taxes
Orders shipped within Georgia are subject to an 7% sales tax.

Jewelry Care
Each piece of jewelry is crafted by hand and therefore, delicate.  Proper storage of your jewelry helps to prevent damage, so it is best to keep each item in a separate pouch.  Please keep jewelry away from extreme heat or moisture, such as a windowsill or shower.  We recommend you follow the age-old adage for wearing your jewelry, “last thing on and first thing off.”  Beauty products can be corrosive to pearls and softer stones, so apply perfume, hair spray, etc before putting on your jewelry.  Sterling silver jewelry naturally tarnishes with time and wear. To polish, rub with a soft polishing cloth.  Stones and pearls can be washed periodically with a mild soap and a soft cloth, to remove any accumulated build-up.

Returns & Repairs
Our wish is for you to be 100% satisfied with your jewelry.  If you are unhappy with any item that you have purchased from us online, it may be returned within 7 days of receipt.  Please send an email to request a return authorization (RA) number and further directions.  

If your item becomes damaged through normal wear & tear, we’ll be happy to repair it to the best of our ability.  Please send an email stating the damage and how it occurred.

Anything else?
Please feel free to email info@shondraleigh.com.

Copyright © 2010 shondra leigh ~ fun fine jewelry